No-shows dropped by nearly half in the first two months. The day-before text with the one-tap reschedule is what did it.
Shapins ClinicAesthetic & medical · 5 UK sites
Booking live for
Live availability, instant confirmations and reminders that actually stop no-shows — two-way synced to the calendar your team already lives in.
A fortnight of real booking attempts. The coral blocks are when nobody was there to take them.
Pick a day, pick a time. Three taps from stranger to confirmed appointment.
Every one of these was booked without a phone call to your reception.
Most no-shows aren't people changing their mind — they're people forgetting, or being too embarrassed to ring and cancel. Give them a one-tap way out early and you get the slot back while it's still sellable.
You're booked in for Thursday 12 March, 2:30pm at Harrow (88–98 College Road). Reply R to reschedule. On booking · 22:43
Reminder: your appointment is tomorrow at 2:30pm. Parking is on College Road. Reply R to move it. 24 hours before · 14:30
R 14:52
No problem — I have Friday 10:00 or Monday 3:15. Which suits? Auto-reply · 14:52
Each clinic keeps its own hours, rooms and clinicians. Customers just see the next appointment that genuinely works — and it's real, because the diary is live.
No-shows dropped by nearly half in the first two months. The day-before text with the one-tap reschedule is what did it.
Site surveys used to take four phone calls to arrange. Customers now pick a slot themselves on a Sunday evening.
The waitlist fills cancellations before I've even noticed one happened. That alone paid for it.
We'll set it up against your real diary and show you it working before you commit.
Pick a time that works for you.
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