One agent living inside your website, WhatsApp, Instagram and Messenger — answering from your own price list, then booking them in before they drift off.
Do you do Saturdays?
We do — 9 to 4 at Harrow. Shall I check this Saturday?
Yes please
Booked, 10:30. Confirmation sent 👍
saw your reel — how much is the peel?
£145, or free consult first if you'd prefer.
free consult pls
Done — Tuesday 11am ✨
are you open bank holiday?
Crawley is, 10–3. Harrow is closed.
book me crawley
You're in for 11:15.
People message three clinics at once and book with whoever answers first. By the time a human sees the notification the next morning, that appointment belongs to someone else.
Every reply is pulled from your own documents. If the answer isn't in there, it says so and passes the conversation to a person.
"Yes — we use a Nd:YAG laser which is suitable for deeper skin tones, and every course starts with a patch test at your free consultation. Would you like me to book that in?"
A real enquiry pattern played back at speed. The panel on the right shows the lead score building as the agent learns more.
Hi, do you treat acne scarring?
Yes — microneedling and laser resurfacing both work well for scarring. Have you had any treatment before?
No, this would be my first time.
No problem at all. Roughly how long has it been a concern?
A couple of years. What does it cost?
Consultations are free and treatment is quoted after we've seen the area. Shall I book you a free assessment?
Yes please — Saturday if possible.
Booked: Saturday 10:30 at Harrow. Confirmation on its way.
Built from intent, urgency, treatment value and readiness to book.
Can I bring my daughter to the appointment?
Of course — there's seating in reception, and under-16s can come into the room with you.
do u do payment plans??
We do — courses can be split over three months with no interest. Want me to send the details?
How long does the redness last after a peel?
Usually 24–48 hours. Most people book it on a Friday so it's settled by Monday.
I need to cancel tomorrow, feeling unwell
Sorry to hear that — cancelled, no charge. Shall I move you to next Thursday?
where do I park at the Crawley one
There's parking under The Pinnacle on Station Way — bring your ticket in and we'll validate it.
is this suitable if I'm pregnant?
That's one for a clinician — I've passed this to the team and they'll reply first thing.
"Our AI handles about 80% of the questions that used to land in our inbox. Customers get an answer at midnight and the order is already there when we open."
Herbal Veda — Ayurvedic wellness & skincare, UK
Evenings, weekends and lunch breaks are when people finally get round to messaging. That's exactly when a chat agent earns its keep.
Our AI handles about 80% of the questions that used to land in our inbox. Customers get an answer at midnight.
Instagram DMs used to sit for two days. Now they're answered in seconds and half of them turn into bookings.
It knows our menu better than some of our staff did in week one. And it never gets the prices wrong.
Or let us show you the conversations you're currently missing overnight.
Pick a time that works for you.
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