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AI Voice Agents

Nobody ever
hears a ringtone.Because it answers.

A voice agent on your existing line that picks up on the first ring, books the appointment and writes the notes — at 2pm, 2am, and every Sunday in between.

Listen to a real call See it work, second by second
SC
Shapins Clinic Incoming · +44 7700 900482 ● Answered in 0.4s
Live now

"Good afternoon, Shapins Clinic — how can I help?"

01

It hears what they actually mean

"Do you do the thing for the marks on my face?" isn't in any script. The agent maps it to pigmentation treatment, checks you offer it, and carries on — no menu, no keypad, no "sorry, I didn't catch that".

Intent matched · 0.97 confidence
02

It knows who's calling before they say

The number is matched against your records mid-sentence. Returning patients get greeted by name and their history is already on screen if a human takes over.

CRM matched · Aisha W., since 2024
03

It only offers slots that really exist

Live availability across every site, filtered by clinician skill and treatment length. It will never promise a Thursday that your diary can't honour.

5 diaries checked · Harrow nearest
04

It finishes the job after hanging up

Appointment written, confirmation texted, reminder scheduled, transcript filed against the record. By the time you look, the work is done.

4 actions · 0 staff minutes

Under 300 milliseconds to reply

Fast enough that callers interrupt it like a person — and it copes, because it's listening while it speaks.

Calls it handled last week

Scroll sideways
Tuesday · 22:47 Are you open tomorrow? I've had a reaction to something.
OutcomeFlagged urgent, transferred to the on-call number, note filed.
Saturday · 09:12 How much is laser for the whole face?
OutcomeQuoted from your price list, free consultation booked for Tuesday.
Sunday · 16:30 Necesito cambiar mi cita del jueves.
OutcomeHandled in Spanish, appointment moved, slot released to the waitlist.
Monday · 12:58 I'm outside but I can't find the entrance.
OutcomeDirections given for the Crawley site, reception alerted they'd arrived.
Wednesday · 07:41 Just calling to cancel, sorry.
OutcomeCancelled, rebooked for a fortnight later, empty slot offered to two waitlisted patients.
Press play

Hear it handle a real call

Pick a scenario and listen. The transcript follows the recording, and the right-hand column shows what the system did while it talked.

0:00 / 0:00

Demonstration recordings. Real call flows, voices synthesised — no patient audio is ever published.

Transcript

AgentGood afternoon, Shapins Clinic — how can I help?

CallerHi, do you do laser treatment for pigmentation?

AgentWe do — laser and peels. Have you been treated with us before?

CallerYes, last spring. Could I come in this week?

AgentI have Thursday at 2:30 or Friday at 10, both at Harrow. Which suits?

CallerThursday, please.

AgentBooked. You'll get a text and email confirmation in a moment.

System actions
  1. Call answered on ring 1
  2. Number matched to patient record
  3. Live diary checked across 5 clinics
  4. Slots filtered by clinician + duration
  5. Appointment written to calendar
  6. SMS + email sent, reminder scheduled

A missed call is just a booking your competitor takes.

62% of clinic calls went unanswered before we put an agent on the line.

Shapins Clinic reception, Harrow
100%calls answered
+240%bookings
Shapins Clinic · 5 UK sites

"Our reception phone never stops now — and nobody has to run for it. It books people while we're with patients."

SC
Shapins Clinic Aesthetic & medical · Harrow, Farnham, Crawley, Cambridge, Kensington

Your busiest hour is the one you're closed

This is a real week of call volume. The orange bars are the hours a human never picked up — and now no longer has to.

Calls1,284
Answered100%
Out of hours41%

06:00 → 24:00 · orange = outside opening hours

On the line

It doesn't sound like a robot,
because it doesn't behave like one.

Natural pauses, interruptions handled, accents understood. Callers get a straight answer instead of a menu tree — and they book.

<300msResponse latency
30+Languages
0Hold music
Trusted by teams who answer to real customers
Client reviews

What clients say about the voice agent

Our reception phone never stops now — and nobody has to run for it. It books people while we're with patients.

Shapins Clinic
Shapins ClinicAesthetic & medical · 5 UK sites

It picked up 41% of our calls outside opening hours. Those used to be voicemails we never returned.

Solar Power UK
Solar Power UKRenewable energy · nationwide

A customer rang at 11pm about an order and got a proper answer. I only found out because it was in the notes.

Herbal Veda
Herbal VedaAyurvedic wellness

Ring the demo line. Judge it yourself.

Two minutes on the phone explains this better than any page can.

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